LYKA is the fastest growing “all-in-one” social media application with a mission to be THE DIGITAL ECOSYSTEM of choice. This App will reward you with LYKA GEMs every time you post and rate photos or videos.

Your earned GEMs can be used as a payment when you dine or order with our partner merchants and in our LYKA Mall that will be launched soon.

To be able to register and use the LYKA Service:

(a) you must be at least 18 years old (or the of age of majority in your country of residence if higher) and otherwise be able to enter into binding legal agreements; and

(b) it must otherwise be lawful for you to use the LYKA app in your country of residence and in each other country in which you attempt to use the LYKA Service. If you do not or cannot comply with these requirements you must not register, access, or use the LYKA Service.

To Create A LYKA Account:

  1. Download the LYKA App
  2. Tap on “Create new Account”
  3. Provide your name, gender, birthday, email address or phone number
  4. Enter the confirmation code sent to your email address or phone number then tap “Next”
  5. Create your Password
  6. Click “Sign Up”

If you are having issues in signing up, contact us by sending an email at support@mylyka.com.

To be able to logout from your device:

  1. Tap on “Profile”
  2. Click on “Edit Profile”
  3. On the upper right corner, tap on the icon with three small lines.
  4. At the bottom part of the Account/Privacy Settings, tap on “Log-out”

To change your password while logged in to your account:

  1. Tap on “Profile”
  2. Click on “Edit Profile”
  3. On the upper right corner, you’ll see an icon with three small lines. When clicked, you will be directed to your account/privacy settings.
  4. Select ‘Change Password’
  5. Enter your current password then type-in the new password
  6. Please reconfirm your new password and click ‘Done’
If you can no longer remember your current password, logout your account first and then at the Home Page of the App choose “Forgot Password”. Please note that you would need your email address or phone number associated with your account to reset your password.

Send your request to support@mylyka.com with the following information

  1. Email address of your LYKA account
  2. Phone number associated with your LYKA Account
  3. Username (to be deleted)
  4. Reason for deleting the account.

Please note that your request will be processed within 48 hours.

To edit your account information:

  1. Tap on “Profile”
  2. Click on “Edit Profile”
  3. Add or change the information you'd like to edit.
    (Note: username cannot be edited)
  4. Once done, tap on “Save changes”.

Your privacy is highly important to us as well as the importance of maintaining the confidentiality of personal information. To learn more about how we handle them through our Privacy Policy and Terms and Conditions.

If you are experiencing issues in logging to your account, please try resetting your password

How to reset your password

  • From the Login Page of the LYKA app, tap “Forgot password”
  • Enter your email or phone number associated with your account
  • Check for OTP sent to your email or phone number
  • Create your new password

If you are having issues in logging in, contact us by sending an email at support@mylyka.com.

There are two different ways to follow a person/merchants.

Option 1:

  1. Tap on “Explore”.
  2. At the top part of the page, tap “Search”
  3. Enter the name/username of the person/merchant you want to follow.
  4. Once you found the person/merchant you would like to follow, tap on “Follow”.
  5. Or tap on the profile, then tap “Follow” at the upper right part of the screen.

Option 2:

  1. Tap on “Profile”.
  2. Below your name and avatar, tap on “Follow”
  3. Scan the QR code.

Users may trade GEMs, by mere transfer of GEMs from one person to the other through the LYKA. GEMs received from other Users shall be reflected in the LYKA Wallet.

To transfer your GEMs:

  1. Click the My Gems at the upper left corner of the LYKA app.
  2. Choose Send.
  3. On the pop-up window, enter the Username.
    a. Or click Select User and find a user through the list.
    b. Or select Scan Code.
  4. Enter the Amount and click Send.
  5. Review the details through the new pop-up window.
  6. Then hit Confirm.
  7. A notification window should show the total amount transferred, the user who received and the reference ID.

Users will also receive chat messages of the transaction that happened. Review the chat message by clicking the Chat icon at the upper right corner of the LYKA App.

Earning GEMs is another fun and exciting feature in LYKA.

How do you earn GEMs?

Your 1st 10 uploads per day can earn unlimited GEMs for 7 days.

Your 1st 10 moments per day earns 0.05 GEMs each.

How do others earn GEMs?

You can max rate unlimited number of times per day but only the 1st 40 max rates will earn GEMs for other users.

If you give a minimum rating, you can rate unlimited number of times per day but only the 1st 200 photos/videos will earn for other users.

The LYKA app refreshes every 8 AM (GMT +08:00)

Uploading photos and videos

  • Uploading photos and videos will earn 0.05 GEMs per post.

Uploading Moments

  • Uploading moments will earn 0.05 GEMS per post.

Ratings received on posts

  • You will earn GEMs depending on the rating you receive from other users.
  • Posts can only be rated once per user and cannot be undone.
  • Users can rate your posts from 1 to 5 and each rating will have an equivalent GEM value.
    • 5 Diamond rating = 0.05 GEMs
    • 4 Diamond rating = 0.04 GEMs
    • 3 Diamond rating = 0.03 GEMs
    • 2 Diamond rating = 0.02 GEMs
    • 1 Diamond rating = 0.01 GEM
  • Your posts can earn unlimited GEMs for 7 days.
  • GEM equivalent per diamond rating may change without prior notice

Note: Your earning is based on the remaining mini-GEMs of the user who rated your post.

Rating the posts of other users

  • 0.02 GEMs - earned for every rating that a user gives to others. (Maximum of 10 earnings per day)

LYKA Mall is a new feature of LYKA App. Aside from using GEMs with partner merchants, soon you can use your GEMs to shop online, pay bills and do grocery shopping.

LYKA Mall will be open soon. Wait for future announcements

To continue to get updates on our launch, follow us on LYKA @lykaglobal

How do I place an order?

  • Choose the product you want and click it to see the details
  • Select the item and proceed to checkout
  • Fill out the delivery details before placing an order
  • Click Place Order

Can I still change the items I selected after the order has been placed?

  • No, as of now LYKA system does not have any option of doing this, but you may cancel the order and place a new one with your preferred items/products.

Step by Step Process of Cancellation

  • Log in to your LYKA account
  • Go to “My Orders” choose the order you want to cancel
  • Fill out the form: Select the item you wish to cancel, Choose your reason for Cancellation, Read and understand LYKA’s Cancellation Policy, then click “Next”.
  • Order status will be changed to “Cancelled”
  • Cancellation will be accepted within 24 hours upon placing the order and if the order has not been processed yet by the pickup point/hub of the items ordered.

How do I change my delivery address when placing an order?

  • First, select the item/product you wish to order.
  • Proceed to check out and click the delivery address field for you to input your preferred address.

Can I still change my delivery address once order has been made?

  • No, you can no longer change the delivery address once the order is placed.
  • The only option you can do is to cancel the order and place a new one with the correct and preferred delivery address.

What payment methods are available and supported by LYKA?

  • Orders are only paid through LYKA electronic gift certificates or gift checks in electronic mode ("GEM" or "GEMs").

When can I cancel my order?

  • Customer may cancel the order within 24 hours after placing it.

How to cancel an order?

  • Go to My Orders and choose the item you want to cancel.
  • Click "Cancel Order button"
  • Select the reason for cancellation.
  • Your request of order cancellation will be forwarded to the Mall for evaluation and processing, if approved.

Why did LYKA cancel my order?

Here are the reasons why your order was cancelled by the system:

  • Late Fulfilment by the Pickup Point/Hub – LYKA automatically cancels an order if it goes beyond the allowed period of fulfilment.
  • Failure to Hand Over the Package to Logistics – Orders that were packed but not successfully given to logistics partner/s for delivery.
  • System Glitch – Errors and bugs are things that we cannot avoid. This may cause automatic cancellation of orders especially when it comes to order statuses.
  • Incorrect Pricing – This happens when there was an unintentionally error in provided the price for the selected items/products.
  • Lost Orders – If the package is lost in the warehouse or sorting hub and nowhere to be found.
  • Prohibited Items – Are any goods or materials the carriage of which prohibited by any law, rule or regulation of any country in or over which the shipment travels.
  • Failed Top Up – Unsuccessful mobile top up due to system issues.
  • LYKA’s Quality Standards – Quality of products/packages are of paramount to meet the standards of all courier partners of LYKA. Failure to not meet the standard is subject to cancellation.
  • Unserviceable Area – These are the areas where logistics partners cannot deliver the orders/goods.

How would I know if my cancellation request was approved?

  • After submitting the cancellation request, a message will pop up saying “Your cancellation request was successfully submitted”. LYKA system will process your cancellation request in an hour upon receiving it.
  • To check if your order was in “Cancelled “status, just go to Account > Cancellation.
  • In case your request is not processed by the system after an hour, your order may have been shipped out and cancellation is not possible anymore.

I accidentally ordered items twice, what should I do?

You can cancel duplicate orders by following these steps:

  • Log in to your LYKA account
  • Go to “My Orders” choose the order you want to cancel.
  • Fill out the form: Select the item you wish to cancel, Choose your reason for Cancellation, Read and understand LYKA’s Cancellation Policy, then click “Next”.
  • Order status will be changed to “Cancelled”
  • Cancellation will be accepted within 24 hours upon placing the order and will be forwarded to the Mall for evaluation and processing, if approved.

If I cancel my order, will my GEMs be retrieved back to my account?

In case of cancellations, the GEMs will be retrieved/refunded back to your account within the day after sending of cancellation request.

User/customer will be notified via email or SMS once refund has been initiated.

Definitions of Delivery Statuses

  • For Processing – Order is received, pickup point/hub is preparing to pick and pack the item.
  • Preparing for Shipment – A courier is assigned and has accepted it, and is picking up the products from the pickup point/hub.
  • In-transit - Courier is delivering the products to the recipient.
  • Delivered – Courier has successfully delivered the products to the recipient and the recipient now has the products.
  • Cancelled – Either courier and/or the third party provider canceled the shipment order.
  • Pickup Failed – Courier accepted and has departed to pick up address but the sender did not provide the products to the courier.
  • Delivery Failed – Courier arrived at the delivery address but the recipient did not receive the products.
  • Preparing Return – Third party provider or the courier has schedule to return the product to the hub.
  • In-transit for Return – Courier is returning to the delivery address (or return address) with the products.
  • Returned – Courier has successfully returned the products to the hub and the hub now has the products.
  • Return Failed – Courier has failed to return the products to the hub.

Can LYKA deliver anywhere in the Philippines?

LYKA Philippines can deliver to ALL serviceable areas nationwide. If our couriers are not able to deliver to your area, we will notify you via email or SMS.

Who are LYKA’s delivery partners?

  • Ninja Van
  • Ximex Delivery Express (XDE)
  • Air21
  • TaranaPH
  • LBC
  • Quad X

The delivery service is assigned by LYKA based on your location and the couriers available in your area. This is to optimize the delivery time as soon as possible.

Can I purchase several items and have them delivered to different addresses?

We currently don’t deliver several items to different addresses if they are part of the same order. We highly suggest placing separate orders per shipping address.

Can I request for a delivery schedule?

Scheduled delivery is not accommodated as of the moment. If you are unsure of your availability, make sure that there is someone ready to pay or receive the order on your behalf.

Can I pick up my order at LYKA office?

Unfortunately, LYKA is not allowing this option. You can only receive your order at the delivery address you indicated when you placed your order.

Do you deliver during weekends and holidays?

Yes, orders can be delivered during weekend and holidays. Once the order is in “Transit” status you will be notified thru your LYKA app. Make sure your availability upon the delivery of your order.

Can I receive a call before delivery?

Courier will contact the number you indicated in the order details once he/she arrives at the area. Be sure your communication lines are open and reachable.

When will I receive my order/package?

Once you placed an order, the system will allow you to see the estimated date of delivery.

How will I know the exact date and time of my delivery?

Using your LYKA app, you will be notified when the item is Out for Delivery, when the package is Arriving and when it will be Delivered.

Why did I receive my order in separate deliveries?

When you order multiple items under a single order number, your items may be delivered in separate shipment due to logistics procedures. Each item in your order is shipped as soon as it is packed and prepared by the respective pickup point/hub.

To know if your items will be shipped together or separately, check the estimated delivery time frame indicated in your “Order Being Processed” email notification. Items checked out together will only have one tracking number and one email confirmation. Items under one tracking number will be shipped together.

Note: Our “Shipped” and “Out for Delivery” notifications are sent per package, not per item.

My order status is Delivered, but I did not receive my order, what should I do?

If your order status is Delivered but you didn’t receive the package, you may check your order status and file for a refund request if you cannot locate your item anymore.

Check your Details

  • Check if the delivery address you indicated in the order details is correct
  • Check other possible recipients: (guards, receptionists, lobby personnel)
  • Check the proof of the delivery and receiver name. Go to Account > View All Orders > Select the Order > Click on the Track Package > Click View

What is courier delivery lead time?

  • NCR – 4 to 6 working days
  • Luzon – 4 to 8 working days
  • Visayas/Mindanao – 7 to 12 working days

How many delivery attempts?

  • 3 attempts per delivery, where redelivery attempts are immediately schedule in 1- 2 days working days. If a parcel has been failed after these attempts, it is automatically tagged as a “Return to Sender (RTS)” parcel.

How can I track my order?

  • Click the LYKA Mall Shopping Bag icon at the upper rightmost part of your phone.
  • From there you can see the statuses of your orders even the previous ones.

What are shipping fees and rates?

  • The shipping fee is the cost used to ship items to a buyer. LYKA app will show the customers how much is the total shipping fee based on the orders being placed.
  • Shipping fee may vary due to package weight and delivery address..

Where can I check my shipping fee when placing an order?

  • Shipping fee will appear upon checkout and before placing the order.

How can I request for return/refund?

  • Fill out return button on the app
  • Indicate Reason for return (detailed explanation required)
  • Wait for status of request (approximately 2 days)
  • If Approved, Courier will pick up item on your location (3-5 days)
  • Please make sure to keep your lines open. (Courier will contact you for schedule of item pick up)
  • Please make sure box and packaging plus airway bill are still intact
  • Please take note that return of undergarments, swimsuits, used items are not allowed
  • Request for return is strictly in seven (7) days only

Valid Conditions for Return

  • Damaged Product
  • Defective Product
  • Expired Item
  • Wrong Item Received
  • Missing Item (Refund)
  • Change of Mind is an Invalid Condition for Return

Products are NOT eligible for retuned

  • Electronics – items that have the warranty activated. Memory cards or electronics items with memory cards that have been used.
  • Home Appliances – Electro-refrigerator products
  • Media, Games & Music – Periodical books, newspaper, magazines and journals, DVDs, video games, software or similar products, E-books, E-journal, coupons.
  • Apparel, footwear, baby items – Underwear, swimwear, breast pumps
  • Watches and jewelry – Altered items (e.g., resized jewelry or watches)
  • Health & Beauty – Fragrances, cosmetics, perfumes, and creams, personal pleasure product
  • Others – Consumable products (e.g., food and beverages, baby food, powder milk, clearance products, free gifts)

Are there packaging guidelines for returning an order?

  • Damaged Packaging

    • Plastic wrap or seal intact
    • Item must not be used
    • Item must include all packaging and accessories
  • Wrong Item

    • Item must not be used (if it possible to distinguish the item its packaging)
    • Item must be sealed, in original condition, with all packaging and accessories

How do I place an order?

  • Select Province & City
  • Select an item to view details or to add to cart
  • Select an option in case an item is not available
    • Remove it from my order
    • Cancel the entire order
  • Add an address in the shipping information and save address
  • Click Place Order

Can I still change the items I selected after the order has been placed?

For now, it is not possible to replace an item once the order has been placed. The customer can instead cancel the item and place a new order for the preferred item. The option to cancel shall be in accordance with the process below

Step by Step Process of Cancellation

  • Log in to your LYKA account
  • Go to “My Orders”click “Grocery-Processing”choose the item you want to cancel
  • Click “Cancel Item(s)” then choose the product you want to cancel
  • Tap “Next”, and Select Remarks then proceed “Request for Cancellation”
  • Once the item(s) canceled, GEMs will be automatically refunded

Can I cancel my order?

  • If the status of the order is “On Its Way”,the customer can no longer cancel the order/item

Can I place an order without creating an account on LYKA?

  • No, you need to create an account, fill out necessary information, and sign in first, after which you can start placing orders.

How do I change my delivery address when placing an order?

  • Click the Shipping information, the User has 2 option(s), to edit the address or add a new delivery address.

Can I still change my delivery address once order has been made?

  • No, you can no longer change the delivery address once the order is placed.
  • The only option you can do is to cancel the order and place a new one with the correct and preferred delivery address, subject to the policy on cancellations

What is the procedure for returns/replacements?

  • There is a one (1) day replacement process for both food and non-food items. LYKA Grocery will either replace the item/s or process a refund for the item/s based on product availability and applicability.

What is the mode of payment for LYKA Grocery?

  • Orders are only paid through LYKA electronic gift certificates or gift checks in electronic mode ("GEM" or "GEMs").

If I cancel my order, will my GEMs be retrieved back to my account?

  • In case of approved cancellations, the GEMs will be retrieved/refunded back to your account within the day after sending of cancellation request
  • User/customer may view their history for the refunded amount from their account

What are the delivery Area of LYKA Grocery?

SERVICEABLE AREA - LYKA GROCERY

  • Metro Manila

    • Magallanes
    • Makati City
    • Paco
    • Pandacan
    • Pasay City
    • Pateros
    • Taguig City
    • Mandaluyong City
    • Pasig City
    • San Juan City
    • Santa Ana
    • Las Pinas City
    • Muntinlupa City
    • Paranaque City
    • Caloocan City
    • Marikina City
    • Quezon City
    • Valenzuela City
    • Binondo
    • Ermita
    • Intramuros
    • Malabon City
    • Malate
    • Navotas City
    • Port Area
    • Quiapo
    • Sampaloc
    • San Nicolas
    • Santa Cruz
    • Tondo

  • Cavite

    • Bacoor
    • Alfonso
    • Amadeo
    • Anabu
    • Dasmarinas City
    • Imus
    • Silang
    • Tagaytay City
    • Carmona
    • Cavite City
    • General Emilio Aguinaldo
    • General Trias
    • Gen. Mariano
    • Alvarez
    • Indang
    • Kawit
    • Maragondon
    • Mendez
    • Naic
    • Noveleta
    • Rosario
    • Tanza
    • Ternate
    • Trece Martires City

  • Rizal

    • Angono
    • Antipolo City
    • Binangonan
    • Cainta
    • Cogeo
    • Taytay

  • Bulacan

    • Balagtas
    • Bulacan
    • Calumpit
    • Guiguinto
    • Hagonoy
    • Malolos City
    • Paombong
    • Plaridel
    • Angat
    • Bocaue
    • Dona Remedios Trinidad
    • Marilao
    • Meycauayan City
    • Norzagaray
    • Obando
    • Pandi
    • San Jose Del Monte City
    • Santa Maria
    • Baliuag
    • Busbos
    • Pulilan
    • San Ildenso
    • San Miguel
    • San Rafael

Who are LYKA Grocery delivery partners?

  • TARANA Ph
  • Lalamove
  • Mr. Speedy

Can I pick up my order at LYKA Hub?

  • Unfortunately, this option is not available at present. You can only receive your order at the delivery address you indicated when you placed your order through our delivery partners.

Can I receive a call before delivery?

  • The courier will contact the number you indicated in the order details once he/she arrives at the area. Be sure your communication lines are open and reachable.

When will I receive my order/package?

  • Once you placean order, the system will allow you to see the estimated date of delivery.

How will I know the exact date and time of my delivery?

  • Using your LYKA App, you will be notified when the item is Out for Delivery, when the package is Arriving,and when it will be Delivered

My order status is Delivered, but I did not receive my order, what should I do?

  • If your order status is Delivered but you did not receive the groceries, you may seek assistance thru Aria LYKA Support to track your order(s).

How can I track my order?

  • Click the LYKA Mall Shopping Bag icon at the upper right most part of your phone, this will indicate the status of your order and the history of your transactions in LYKA Grocery

What are shipping fees and rates?

  • LYKA Grocery gives free shipping for purchases amounting to PhP1,000 and above
  • For orders below PhP 1,000, delivery fee shall cost 50 GEMs

Where can I check my shipping fee when placing an order?

  • Shipping fee will appear upon checkout and before placing the order

What is the standard Ordering Time of LYKA Grocery?

  • Customers may place orders 24/7 through the LYKA App. However, for orders placed after 5:00PM, processing and delivery shall be done the following day.

Is there a minimum order amount?

  • There is no minimum or maximum order amount.

LYKA Grocery Days to Ship the order

  • For orders placed prior to the cutoff, LYKA Grocery will implement “Same Day Delivery” for your orders.

How will I know if an ordered item is out-of-stock?

  • LYKA Shoppers will get in touch with you to inform you of out of stock items in your orders and offer you a replacement, if available.

What if I received wrong or damage item(s), what will I do?

  • You may contact Aria LYKA Support for assistance regarding the wrong or damaged item/s.
  • Once validated, the cost of the item/s will be refunded to your account.

What are the Product Category of LYKA Grocery?

At present, we have 20 Product Categories:

  • Beverages
  • Snacks
  • Cigars
  • Bakery
  • Milk Products
  • Condiments & Sauces
  • Canned Goods
  • Grocery Staples
  • Seafoods
  • Fruits & Vegetables
  • Meat
  • Dairy & Deli
  • Poultry
  • Wines & Liquors
  • Rice & Sugar
  • Baby Care
  • Baby, Kids, & Toys
  • Health & Beauty Care
  • Infants
  • Household Maintenance

To buy GEMs:

  1. Click the My Gems at the upper left corner of the LYKA app.
  2. Choose BUY GIFT Card.
  3. On the pop-up notification, tap Continue to Buy GEMs.
  4. Enter the amount and click proceed.
  5. Choose from the payment options and payment methods.
  6. Upload proof of payment.
  7. Once payment has been confirmed, the equivalent amount of GEMs including the 5% bonus shall be transferred to the account.

Alternatively, you can also buy GEMs through chat by tapping Aria.

Being a Merchant within Lyka’s Digital Ecosystem provides you a load of opportunities for your business. For one, our loyal users will eventually be your customers since they can use their earned/purchased Lyka GEMs in your establishment. Within the app, your store will be visible under our Merchant list in case a user looks for your type of establishment. Additional advertising and marketing mileage with no cost from your side!

If you are interested to be a Merchant and partner with us, contact us through Aria using your LYKA app or email us at support@mylyka.com.

You can use your earned GEMs to dine or buy products with our partner merchants.

To find Merchants:

  1. On the lower right corner of the LYKA App, tap on“Explore”.
  2. Tap the Search bar
  3. Below the search bar, tap on “Merchants”.
  4. It will automatically show any Merchants Nearby.

If you want to look for Merchants in a different location, type the Location in the Search bar.

Also, you can search Merchants by using Merchant’s name or by type or category (e.g: Restaurants).

GEM Conversion is available for accredited LYKA Merchants only.

Merchants who opt Conversions shall be required to surrender the GEMs to the Company, using LYKA. Further, conversions shall be subject to a service fee of Five (5%) percent of the total amount of the LYKA GEMs to be converted, which fee shall be automatically deducted from the cash equivalent prior to release.

If you are experiencing any technical issues or errors while using the App, try these troubleshooting steps:

  1. Make sure that your LYKA app is in the latest version.
  2. Update your OS version. LYKA app works best in Android 7 above.
  3. Clear the cache and cookies of the LYKA App and re-open after 2-3 minutes.
  4. Uninstall and reinstall the App.
  5. Check your internet connection to see if the problem is because of a weak Wi-Fi or mobile data connection
  6. Restart your phone.

If it still did not work, report a bug by gently shaking your phone. Once a pop-up window shows up, please tap "Report a Bug" to get further assistance from our Technical Team.