LYKA is the fastest growing “all-in-one” social media application with a mission to be THE DIGITAL ECOSYSTEM of choice. This App will reward you with LYKA GEMs every time you post and rate photos or videos.
Your earned GEMs can be used as a payment when you dine or order with our partner merchants and in our LYKA Mall that will be launched soon.
(a) you must be at least 18 years old (or the of age of majority in your country of residence if higher) and otherwise be able to enter into binding legal agreements; and
(b) it must otherwise be lawful for you to use the LYKA app in your country of residence and in each other country in which you attempt to use the LYKA Service. If you do not or cannot comply with these requirements you must not register, access, or use the LYKA Service.
To Create A LYKA Account:
If you are having issues in signing up, contact us by sending an email at support@mylyka.com.
To be able to logout from your device:
To change your password while logged in to your account:
Send your request to support@mylyka.com with the following information
Please note that your request will be processed within 48 hours.
To edit your account information:
Your privacy is highly important to us as well as the importance of maintaining the confidentiality of personal information. To learn more about how we handle them through our Privacy Policy and Terms and Conditions.
If you are experiencing issues in logging to your account, please try resetting your password
How to reset your password
If you are having issues in logging in, contact us by sending an email at support@mylyka.com.
There are two different ways to follow a person/merchants.
Option 1:
Option 2:
Users may trade GEMs, by mere transfer of GEMs from one person to the other through the LYKA. GEMs received from other Users shall be reflected in the LYKA Wallet.
To transfer your GEMs:
Users will also receive chat messages of the transaction that happened. Review the chat message by clicking the Chat icon at the upper right corner of the LYKA App.
Earning GEMs is another fun and exciting feature in LYKA.
How do you earn GEMs?
Your 1st 10 uploads per day can earn unlimited GEMs for 7 days.Your 1st 10 moments per day earns 0.05 GEMs each.
How do others earn GEMs?
You can max rate unlimited number of times per day but only the 1st 40 max rates will earn GEMs for other users.
If you give a minimum rating, you can rate unlimited number of times per day but only the 1st 200 photos/videos will earn for other users.
The LYKA app refreshes every 8 AM (GMT +08:00)
Uploading photos and videos
Uploading Moments
Ratings received on posts
Note: Your earning is based on the remaining mini-GEMs of the user who rated your post.
Rating the posts of other users
LYKA Mall is a new feature of LYKA App. Aside from using GEMs with partner merchants, soon you can use your GEMs to shop online, pay bills and do grocery shopping.
LYKA Mall will be open soon. Wait for future announcements
To continue to get updates on our launch, follow us on LYKA @lykaglobal
How do I place an order?
Can I still change the items I selected after the order has been placed?
Step by Step Process of Cancellation
How do I change my delivery address when placing an order?
Can I still change my delivery address once order has been made?
What payment methods are available and supported by LYKA?
When can I cancel my order?
How to cancel an order?
Why did LYKA cancel my order?
Here are the reasons why your order was cancelled by the system:
How would I know if my cancellation request was approved?
I accidentally ordered items twice, what should I do?
You can cancel duplicate orders by following these steps:
If I cancel my order, will my GEMs be retrieved back to my account?
In case of cancellations, the GEMs will be retrieved/refunded back to your account within the day after sending of cancellation request.
User/customer will be notified via email or SMS once refund has been initiated.
Definitions of Delivery Statuses
Can LYKA deliver anywhere in the Philippines?
LYKA Philippines can deliver to ALL serviceable areas nationwide. If our couriers are not able to deliver to your area, we will notify you via email or SMS.
Who are LYKA’s delivery partners?
The delivery service is assigned by LYKA based on your location and the couriers available in your area. This is to optimize the delivery time as soon as possible.
Can I purchase several items and have them delivered to different addresses?
We currently don’t deliver several items to different addresses if they are part of the same order. We highly suggest placing separate orders per shipping address.
Can I request for a delivery schedule?
Scheduled delivery is not accommodated as of the moment. If you are unsure of your availability, make sure that there is someone ready to pay or receive the order on your behalf.
Can I pick up my order at LYKA office?
Unfortunately, LYKA is not allowing this option. You can only receive your order at the delivery address you indicated when you placed your order.
Do you deliver during weekends and holidays?
Yes, orders can be delivered during weekend and holidays. Once the order is in “Transit” status you will be notified thru your LYKA app. Make sure your availability upon the delivery of your order.
Can I receive a call before delivery?
Courier will contact the number you indicated in the order details once he/she arrives at the area. Be sure your communication lines are open and reachable.
When will I receive my order/package?
Once you placed an order, the system will allow you to see the estimated date of delivery.
How will I know the exact date and time of my delivery?
Using your LYKA app, you will be notified when the item is Out for Delivery, when the package is Arriving and when it will be Delivered.
Why did I receive my order in separate deliveries?
When you order multiple items under a single order number, your items may be delivered in separate shipment due to logistics procedures. Each item in your order is shipped as soon as it is packed and prepared by the respective pickup point/hub.
To know if your items will be shipped together or separately, check the estimated delivery time frame indicated in your “Order Being Processed” email notification. Items checked out together will only have one tracking number and one email confirmation. Items under one tracking number will be shipped together.
Note: Our “Shipped” and “Out for Delivery” notifications are sent per package, not per item.
My order status is Delivered, but I did not receive my order, what should I do?
If your order status is Delivered but you didn’t receive the package, you may check your order status and file for a refund request if you cannot locate your item anymore.
Check your Details
What is courier delivery lead time?
How many delivery attempts?
How can I track my order?
What are shipping fees and rates?
Where can I check my shipping fee when placing an order?
How can I request for return/refund?
Valid Conditions for Return
Products are NOT eligible for retuned
Are there packaging guidelines for returning an order?
Damaged Packaging
Wrong Item
How do I place an order?
Can I still change the items I selected after the order has been placed?
For now, it is not possible to replace an item once the order has been placed. The customer can instead cancel the item and place a new order for the preferred item. The option to cancel shall be in accordance with the process below
Step by Step Process of Cancellation
Can I cancel my order?
Can I place an order without creating an account on LYKA?
How do I change my delivery address when placing an order?
Can I still change my delivery address once order has been made?
What is the procedure for returns/replacements?
What is the mode of payment for LYKA Grocery?
If I cancel my order, will my GEMs be retrieved back to my account?
What are the delivery Area of LYKA Grocery?
SERVICEABLE AREA - LYKA GROCERY
Metro Manila
Cavite
Rizal
Bulacan
Who are LYKA Grocery delivery partners?
Can I pick up my order at LYKA Hub?
Can I receive a call before delivery?
When will I receive my order/package?
How will I know the exact date and time of my delivery?
My order status is Delivered, but I did not receive my order, what should I do?
How can I track my order?
What are shipping fees and rates?
Where can I check my shipping fee when placing an order?
What is the standard Ordering Time of LYKA Grocery?
Is there a minimum order amount?
LYKA Grocery Days to Ship the order
How will I know if an ordered item is out-of-stock?
What if I received wrong or damage item(s), what will I do?
What are the Product Category of LYKA Grocery?
At present, we have 20 Product Categories:
To buy GEMs:
Alternatively, you can also buy GEMs through chat by tapping Aria.
Being a Merchant within Lyka’s Digital Ecosystem provides you a load of opportunities for your business. For one, our loyal users will eventually be your customers since they can use their earned/purchased Lyka GEMs in your establishment. Within the app, your store will be visible under our Merchant list in case a user looks for your type of establishment. Additional advertising and marketing mileage with no cost from your side!
If you are interested to be a Merchant and partner with us, contact us through Aria using your LYKA app or email us at support@mylyka.com.
You can use your earned GEMs to dine or buy products with our partner merchants.
To find Merchants:
If you want to look for Merchants in a different location, type the Location in the Search bar.
Also, you can search Merchants by using Merchant’s name or by type or category (e.g: Restaurants).
GEM Conversion is available for accredited LYKA Merchants only.
Merchants who opt Conversions shall be required to surrender the GEMs to the Company, using LYKA. Further, conversions shall be subject to a service fee of Five (5%) percent of the total amount of the LYKA GEMs to be converted, which fee shall be automatically deducted from the cash equivalent prior to release.
If you are experiencing any technical issues or errors while using the App, try these troubleshooting steps:
If it still did not work, report a bug by gently shaking your phone. Once a pop-up window shows up, please tap "Report a Bug" to get further assistance from our Technical Team.